Loch Alpine Sanitary Authority

Loch Alpine Sanitary Authority Update

11/27/2023 – Notice to LASA Customers,

During Loch Alpine Sanitary Authority’s scheduled 2023 water quality sampling, lead levels were found to be above the required action level in 2 out of 9 locations in the service area. Lead can enter drinking water when it is in contact with pipes, solder, home/building interior plumbing, fittings, and fixtures that contain lead.

LASA is required to notify and provide the public information on lead in water. Notification and education on lead is provided in the enclosed document. This document was also delivered to your house and is posted below in the 2023 Water Quality report

Please note the following:
➢ This is the first time LASA has found lead levels above action levels.
➢ LASA has no known lead service lines. Further information is being collected to identify the lead sources (possibly within the house).
➢ The houses that had a high level of lead in their sample have already been notified.
➢ LASA has set up a lead and copper (LC) phone number to call if customers have any questions, after reviewing the enclosed information. Call and leave a message with your name, street address, and email. The LC phone number is: 1-734-805-9302.
➢ We will also provide all updates on the website: lochalpine.org click on the “water sewer” header for the LASA tab. 

If you are a Loch Alpine Sanitary Authority water customer and would like your service line inspected or would like to have your drinking water tested for lead, during the next round of sampling, contact the Loch Alpine Sanitary Authority at 
1-734-805-9302.

LASA has a new Accounts Manager effective July 1, 2023

Effective July 1,2023 LASA has hired the Woodhill Group to manage all accounts. Refer to the contact information above. As a result a new website has been created which includes an email address and toll-free phone number to contact the account manager. LASA will be updating all of its documents noted below to reflect the changes.

New Utility Bill format – With this billing, LASA is introducing a new and improved utility bill format.  It should be easier to understand and now provides a historical chart of your usage over time, as well as clearer descriptions of your charges.

Manual meter readers please take note – The old email address has been shutdown and any meter readings sent to the old email address was not received by LASA. Please forward your meter readings for July to the new address noted above. LASA is working on options available to address the meter battery failures. Enter your meter reads here: Customer Supplied Meter Reads

Emergency Contact List  – The recent (November 2022) water main break had LASA customers requesting a quicker response/updates in emergency situations. The website will be updated and LASA is developing an emergency plan that will include notifying customers directly via email.

Please update your contact information on our Email Signup form at the top of the page. – We are updating our account records to serve you better. Email Billing Signup – Loch Alpine Sanitary Authority You can optionally sign up for future email billing if you’d like.

LASA wishes to thank Sandy Egeler for her approximately 30 years of service as LASA Accounts Manager. Her efforts were greatly appreciated.  

Important Contact Information

LOCH ALPINE SERVICE CONTACTS